An Entrepreneur for Change.
This journey started with my passion for customer service, but the further I studied the more I began to understand how businesses work. Customer Service is just a small portion of a bigger customer experience initiative, and customer experience is just a bigger portion of culture management and the need for change.
I am a proud alumnus of Southern New Hampshire University, with a BS in Organizational Leadership and Communications. My passion for business studies flourished out of a rough place of not understanding how to do business too late in my career. The day I became the master of my own development, I became an entrepreneur, motivator, public speaker, and educator.
To further my knowledge and better suit my clientele, I am actively pursuing my masters at Quinnipiac University. My Master's will mirror my BS in Organizational Leadership with a concentration in Strategic Leadership to better understand culture and change management.
Be Genuine. Be Tactful. Be Effective. Be Efficient
In 2017 after attending my first leadership conference ever, I left in such awe of the speaker and courage to start her own business. I knew in that moment that my success was in my own control and wanted to follow that same path.
By the end of 2017, Effective & Efficient Response came to fruition along with a 16-hour customer service training course.
Motivational Speaker &
This entrepreneurial journey has afforded me many great opportunities to work with some amazing people. The power of networking and a powerful message has been quintessential to much of my success. Having completed many panel events, hosting my own leadership seminars, and even doing my first TEDx event to name a few are what you can expect from me.
"In order for me to get to where I need to be, I needed to acknowledge the worst parts about me, and make a change."
CLICK PLAY AND ENJOY:
To read the articles, click the images, and you will be redirected to their location on LinkedIn.
"The most intricate piece to your business is not the product or service you provide, but it is essentially YOU!"
These simple five steps can take you a long way, and create fruitful relationships with your current clientele and even help you gain new ones.
Just remember to S-M-I-L-E!
“Every interaction should generate a new experience with a new response utilizing the same tools to create an atmosphere of loyalty leading to retention and profit.”
To inquire about booking future opportunities or setting up consults, feel free to submit your request or email directly.
Hamden, CT, 06514